Frequently Asked Questions
The Komfy Couch is the hottest play couch on the market today. We constantly are working to ramp up our production time to keep up with our unexpected demand, so we introduced a pre-order feature to ensure that you can order a couch whenever you would like.
We offer different colours for our Komfy styles, which are all limited in quantity! We’re constantly updating our inventory with different colours. Some of them are:
- Light, Dark and Royal blues
Our pre-orders come with an estimated date of delivery, meaning we cannot guarantee a specific delivery date. Typically once a pre-order is placed, your order may arrive within 8-10 weeks of the order date.
The Komfy Couch is wrapped up tightly vacuum sealed plastic – kind of like a burrito and then placed in our cardboard boxes to be shipped straight to your doorstep. (may vary due to design variations) .
The box with the couch and wrapping weights around 25lbs. We recommend carrying it with 2 people.
The Komfy couch doesn’t like being wrapped up :) – so that’s why we recommend opening it up as soon as it gets to your doorstep. Although, it may be back to its shape within just couple of hours, we recommend giving it a at least a day to return back to its original shape.
You may cancel your order within 1st 24 hours for a $20 fee. After 24 hours of placing your pre-order the sale is considered as final and no refunds or exchanges can be made as we start manufacturing process of your couch.
The Komfy Couch and related products are non-refundable, non-exchangeable
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item.
We will do our best to make it right.
Our limited warranty has you covered but the product would not be refundable.
Pre-order refunds are only available for 24 hours after purchase, and a 2.5% restocking fee may apply, unless otherwise stated.